Less administration, more customer service
LeasePlan Danmark A/S has changed ownership to Société Générale and is about to merge with ALD Automotive A/S. Both leasing companies specialize in mobility solutions and fleet management, and in the future, the company will drive development to new and exciting heights.
The combined company will become one of the leading leasing companies globally, where good customer service is an essential building block. A strong focus is therefore put on ensuring that customers and drivers have a good experience with their cars. In the event of an accident, the aim is to get drivers back on the road quickly and safely. So, in addition to leasing, the company also offers other essential services such as fleet insurance through Euro Insurance’s DAC.
Insurance helps increase customer mobility, and although it can be resource-intensive to administer and the competition in the car insurance market is fierce, it is an advantage to be able to handle a large volume of insurance policies.
Process Factory plays a major role in this regard. We help LeasePlan and ALD Automotive provide better customer service with a focus on mobility and thereby grow their customer base.
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Process Factory’s solution has helped take our insurance business to new heights and opened up opportunities that have been educational, motivating, and fun to be a part of for the entire insurance team.
Clear results and benefits for the individual make it easier to involve employees in the change process. The same is true for the processes that are being developed right now for the future of the company. The solution we have implemented has resulted in fewer clicks and noticeable time savings, which has a direct positive impact on the insurance department and our service level.
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Rikke Brandi AndersenInsurance Manager, LeasePlan
The Challenge
Selling competitive car insurance to leasing customers
The sale and administration of insurance demand both efficient data processing, as well as quick handling of new insurance requests. For LeasePlan and ALD Automotive to achieve the desired mobility for their customers, the solution must be easily accessible and add value.
A solution is needed that gives them access to specific distribution channels, but also saves time on administration that can instead be spent on better customer service.
The Solutions
Access to new distribution channels
With Process Factory’s solution, LeasePlan fulfills requirements such as access to digital insurance certificates, which has given them access to new customer segments and distribution channels. As ALD Automotive also gains access to the same channels, it will lead to higher customer growth and enable both companies to offer a wider range of insurance products related to fleet management.
Improved data quality
Process Factory has established direct links between LeasePlan and ALD Automotive’s core systems and third-party systems such as the Register of Motor Vehicles (DMR). This has enhanced the data quality in the core systems for the cars they do not own but still insure, thereby improving the customer experience when taking out insurance. The feedback they receive from their commercial partners is that they provide better data and services than traditional insurance companies.
More available resources
Automating data processes and manual workflows has freed up internal resources to be invested in creating a better experience for their customers and their customers’ drivers.
Faster response time for requests
We have helped LeasePlan and ALD Automotive with faster response time on, among other things, arrivals and departures in the Register of Motor Vehicles (DMR). The solution has resulted in a shorter work process and thus noticeable time-savings. Process Factory’s solution helps ensure a higher level of service, which helps keep their customers’ drivers on the road and mobile.
Satisfied employees across departments
The benefits of Process Factory’s solutions have not only helped the insurance department at LeasePlan and ALD Automotive respectively. They have also spread to other departments and helped create a positive change process throughout the company.
”An additional benefit of Process Factory’s solution is that we could advance the project internally, enabling several departments focused on leasing to take advantage of the administrative cost savings. This comes naturally when the path toward reducing administration and increasing service becomes shorter. We see this as a clear expression of improved quality in our deliverables.
Rikke Brandi AndersenInsurance Manager, LeasePlan
